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Posts Tagged ‘information marketing’

Never forget that you’re an expert

June 4th, 2009 1 comment

I was about to give up on this.

For the last few weeks I’ve been toying with the idea of writing an e-book on bike rides around Los Angeles and selling it on my bike blog.

But when I went out on my favorite local ride, thinking about this more and more, I decided that most of the people I could reach probably already knew the routes better than me.

Then a spandex-covered, gloved and helmeted, racing-fit biker in a yellow jersey pulled up next to me on a pricey carbon frame decked out with halogen lights and a GPS odometer and clock.

We talked shop for a while. He was from the neighborhood, and was out on an after-work ride. From his outfit and his talk I knew this was the ideal customer, and I assumed by his garb that he already had a lot more knowledge and expertise than me.

But when I told him I was doing the “Mission Triangle” that roughly goes from my home in Silverlake to the San Gabriel Mission, across to San Fernando and back home, he asked a lot of questions about the route. He wanted to know the distances involved, the difficulty of the ride, and so on.

Clearly I had something to teach him.

You’re smarter than you think you are. If you spend time and effort studying (or better yet, doing) just about anything at all, you’re going to acquire knowledge that others don’t have.

In the information age, your most valuable resource is–well, information. You can set yourself up as an expert by posting a good blog, publishing a newsletter, giving out (or selling) ebooks, or best of all, writing a book.

In our information-heavy age, people are used to finding what they need, and almost nobody falls for the cheesy commercials that drew money from our grandparents’ wallets. You have to build trust and authority, and the best way to do this is by sharing your knowledge.

All you have to do is get over your terminal modesty and remember that you do have knowledge worth sharing.

I can say that for the past two years at least, all the really good clients I’ve acquired came to me because of the copywriting tips and marketing ideas I’ve shared in my newsletter and on my blog.

In those rare times when business has gotten a little slow, I’ve always just responded by giving away ideas for free, telling people what I was doing to get more work and urging them to do the same, sharing stories, posting more tips… and always the work has come back.

There was a time when I told myself, “My clients are successful business people. I don’t need to share this with them. Surely they already know.”

I though about that as I huffed and puffed alongside my fellow roadie, whose far superior rig (and probably better conditioning) made me struggle to keep up.

“Where are you headed now?” he asked.

I told him the street name, and he shook his head. “Never heard of it.”

The next left turn, there it was. I turned away down the street a local biker had never heard of. As I said goodbye, he asked me, “You ever thought of writing a guidebook?”

You know more than you think you do.

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The 1000% Growth Secret

November 11th, 2007 No comments

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You shake hands until your palm rubs off. Your eat glue for breakfast and mail postcards to qualified leads in 400 zip codes. The list of networking groups you belong to could fill the yellow pages of a small suburb.

But according to a Wharton School study, only 3% of the people you contact are going to whip out their checkbooks and credit cards and become your clients. However, a simple change in strategy can build up that 3% and increase it to 30% or more.

I’m going to tell you how to do this in the next paragraph, but don’t run off and try it out as soon as you read it. There’s a seemingly “obvious” way to make this secret work, but if you spring the trap you’ll trip over your shoelaces.

And then there’s a more effective way that you’ll miss if you don’t keep reading.

Here’s the secret: Once your prospects have gone through a getting-to-know-you phase, had their questions answered, learned more about your company, or reached the moment when they have the time/budget/immediate need, they’re ten times more likely to respond.

They somehow “raised their hand” to find out more about you. Now they’re on your list, and even though you might have to wait six months or a year, if you keep in touch with them it’s likely to pay off with either a sale or a referral.

The “obvious” way to make this happen is to keep on cranking out white papers, newsletters, direct mail, and the like to everyone who has ever expressed an interest in the products or services you offer. A lot of successful marketers recommend this, and it will bring results if you’re patient.

But here’s the twist: When you contact someone for the second, third, or ninth time, are you still treating them like it’s the first time? Or do you acknowledge the relationship you’ve started to build?

For most businesses, sending out the same generic mailing or email to everybody, month after month, isn’t going to cut it.

The way to make repeated contact is to develop a marketing pyramid. Send out different material to your prospects, depending on their level of importance.

For example, at the base of your pyramid, you’ll have your lead-generating content. This could include your elevator speech, cold-call script, and the general e-mail and tree-mail you send to cold suspects.

Your next tier would be generic “reminders.” Contact everyone who has responded to your lead-generating efforts whenever you have an announcement, such as a new product or a special offer. You want to keep in touch with this group. Treat them better than your cold leads.

This second level is where newsletters and direct mail come in handy.

Most businesses stop at the second tier. But if you want to cultivate relationships that will pay off over the long term, add a few more levels.

Your third level should be for highly-interested prospects. These are people who have approached you unsolicited. They’ve taken the initiative, so don’t let them go.

If they don’t close a deal with you right away, keep reminding them how you’re qualified to solve their problems. For example, you could break a long silence with a friendly letter and a useful article. Email them a link to a white paper the following week, and then follow up with a phone call. Keep up a steady flow of fresh information and you’ll stay on their radar.

The highest level is people who have put money in your pocket, either by doing business directly with you or sending you referrals. You want to woo them and keep them at this level.

Give them something extra that’s not available to the other levels. This is where special gifts, offers, and incentives have a role.

A decision-maker who knows your name is much more valuable to you than a stranger on a list that you compiled from a directory. And since we do business with people we know, you want to stay familiar.

These are simple concepts. Yet very few people apply them. Maybe all you need is someone to write something for you. Or a kick in the pants to actually get your content into the hands of all those prospects.

If you’re looking for ways to get more information out to more people more often, call me at 213-427-9288 and I’ll give you at least 2 ideas you can get started on immediately.

Or read the next issue, where we’ll look at 5 classic copywriting ingredients to turbo charge your company information and create high-performance marketing magnets.

To get ahead in business, you have to stand out from the competition. You have to do something different. You have to be bold.

Subscribe to the Bold Words newsletter, and you’ll get tips and content you won’t find posted on this blog.

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